The sudden disappearance of data is always disturbing, but there is no need for alarm. If you discover you have lost data :
All non-RAID evaluations are free of charge and performed within two to six hours of receiving the media. There is a $500 charge for evaluating RAID configuration and a $750 charge for water damaged media due to the time and complexity involved. A quote will be given only after the analysis has been completed and will include as estimated time of completion. All situations are different, but our turnaround times are usually 24 to 48 hours for logical failures and typically three to ten days for raid configurations, depending on the size and speed of the drives, the complexity of the failure, and the availability of parts.
For an inital assessment please fill out our Data Recovery Form and an engineer will contact you shortly. This contains all of the information that any data recovery company will want to know. You can also refrence our shipping guidlines for packaging instructions as well.
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